Privacy Policy

Last updated: November 11, 2026

This policy explains what information Caring Companions Consumer Directed Services, LLC (“Caring Companions,” “we” or “us”) collects through caringcds.com, our forms, phone calls and text messages, how we use it, and the choices you have. It applies to people who ask about Consumer Directed Services (CDS), consumers we serve, their representatives and family, and caregivers (attendants) who apply or work through the program.

The short version

We use your information to answer your questions, run the CDS program and pay caregivers.
We do not sell your information.
We never share your mobile number or text message consent with anyone for their marketing.
Reply STOP to any text to stop texts. Call 417-218-2888 with any privacy question.

Information we collect

Information you give us

When you ask about CDS: your name, phone number, email, county, and your answers about the person who needs care, such as who they are to you, whether they have MO HealthNet, and the everyday tasks they need help with.
When a consumer enrolls: the information Missouri requires for the program, such as name, address, date of birth, MO HealthNet number, Social Security number, authorization details, and signed enrollment forms.
When a caregiver applies or is hired: contact details, work availability, date of birth, Social Security number, past addresses, identification documents, tax and direct deposit forms, and the results of required background screening.
When you ask for our worksheets by email: your first name and email address. We send 4 welcome emails over about 2 weeks and then stop, and every email has an Unsubscribe link.
When you call, text or email us: the content of your message and details about the call. Calls to our office may be recorded.

Information collected automatically

Like most websites, our web host records basic technical details when you visit, such as your IP address, browser type and the pages requested. We use the Facebook (Meta) pixel on our public pages so we can show our ads on Facebook and Instagram to people who have visited caringcds.com. It uses cookies and tells Meta which of our pages your browser opened. It never sends anything you type into our forms, and it is never on our attendant application, enrollment, form signing or training pages. You can turn off ads based on your activity in your Facebook ad settings, or block third-party cookies in your browser. We also use Google Analytics on our public pages to count visits and to see which of our Google ads lead people to call us or send a form. It uses cookies and tells Google which of our pages your browser opened, and whether a form was sent or a phone number was tapped. It never sends anything you type into our forms, Google ad personalization is turned off for it, and it is never on our attendant application, enrollment, form signing or training pages. You can block it with Google's Analytics opt-out browser add-on or by blocking cookies in your browser. We count visits with our own simple counter, which uses no cookies and never identifies you: it records only the page, the website you came from and a random number for that browser tab. Our training courses save your progress in your own browser so you can pick up where you left off.

How we use your information

To answer your questions and help you find out whether CDS fits your situation.
To enroll consumers, set up their caregivers, and do what Missouri and MO HealthNet require of a CDS provider.
To run payroll for caregivers, withhold and file payroll taxes, and send W-2s.
To complete required background screening of caregivers, including the Family Care Safety Registry.
To keep visit records, including electronic visit verification (EVV).
To send you calls, texts and emails about your inquiry, enrollment, paperwork, schedules and pay.
To keep our records, protect against fraud, and meet our legal duties.

We do not sell or rent your personal information. We share it only as needed to provide services and follow the law:

Missouri state agencies that oversee the program, such as the Department of Health and Senior Services, MO HealthNet and the Missouri Medicaid Audit and Compliance unit, and the agencies that run required background checks.
Tax agencies, such as the IRS and the Missouri Department of Revenue, for payroll taxes.
Service providers that help us run our office, such as our secure database, phone and texting system, email, payroll and EVV systems. They may use your information only to provide their service to us, not for their own marketing.
When the law requires it, such as a court order, an audit, or a report of suspected abuse or neglect.

Text messages

When you give us your mobile number and agree to hear from us, Caring Companions Consumer Directed Services may send you text messages about CDS. These include replies to your questions, enrollment and paperwork reminders, scheduling and EVV help, and pay information for caregivers.

How often: message frequency varies.
Cost: message and data rates may apply.
To stop: reply STOP to any message. You will get one message confirming you are unsubscribed. To start again, reply START.
For help: reply HELP, or call 417-218-2888 (toll free 866-863-5151).
Not required: agreeing to texts is not a condition of receiving services or applying to be a caregiver.
Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Health information

Information about a consumer’s health and care is also protected by federal and Missouri health privacy laws. We handle it as those laws require, and we use it only to provide and pay for services.

How we protect information

We limit access to the people on our team who need it to do their jobs. Social Security numbers and dates of birth sent through our online forms are sealed when they are sent and are opened only by our office staff when needed. No system is perfectly secure, so please call us before sending anything sensitive by regular email.

Your choices

Ask to see or correct the information we have about you.
Stop texts at any time by replying STOP, stop our worksheet emails with the Unsubscribe link in any of them, or ask us to stop calls or emails.
Ask us to delete an inquiry you sent through our website. We keep records the CDS program, payroll or tax law require us to keep for as long as the law requires.

To make a request, call 417-218-2888 during office hours, Monday to Friday, 9am to 4pm.

Children

Our website and services are meant for adults. We do not knowingly collect information online from children under 13.

Changes to this policy

If we change this policy, we will post the new version on this page with a new date.

Contact us

Caring Companions Consumer Directed Services, LLC
1331 N Stewart Ave, Springfield, MO 65802
Phone 417-218-2888 · Toll free 866-863-5151

Call 417-218-2888 Am I eligible?