For caregivers and consumers
Clocking in and out
Missouri requires every care visit to be recorded electronically as it happens. Two ways to do it: the mobile app, or a call from the consumer’s home phone. Clean clock-ins are the single biggest reason a paycheck arrives without drama.
Two ways
Pick the one you will actually use
The mobile app
Two taps at the start of the shift and two at the end. Shows your hours as they build up through the week, so nothing is a surprise on Thursday.
- Works on any recent iPhone or Android
- Confirms location at clock-in and clock-out only
- Shows the week’s recorded hours
- Needs a signal at the time of the shift
Calling from the home phone
Dial the toll-free number from the consumer’s landline at the start of the shift, and again at the end. No smartphone, no app, no data.
- No smartphone needed
- Works where cell signal is poor
- Must be the consumer’s registered home phone
- Takes under a minute each way
Our onboarding specialist sets your chosen method up and does a practice run with you before the first shift, because a clean first week is what makes every payday after it uneventful.
When something goes wrong
The EVV correction form
Missed a clock-in, clocked out late, or the app failed mid-shift? Tell us in writing and we fix the record before payroll runs.
Open the EVV correction formOpens hub.caringcds.com. Or call 417-218-2888 and we will complete it with you.
Use it when
- A shift was worked but never clocked in or out
- The recorded times do not match the hours actually worked
- The app or the phone line failed during the visit
- A shift was logged twice by mistake
- You spot an error while confirming the week’s hours
Submit it early in the week. Corrections have to be in before the weekly approval closes, so a Monday fix keeps Thursday’s payday on time.
Questions
EVV questions
Need a correction?
Submit the EVV correction form, or call 417-218-2888 during office hours. Do not wait until Thursday to tell us a clock-in failed.
What is EVV, in one sentence?+
Electronic visit verification: a federal requirement that home care visits are recorded electronically as they happen, rather than written on a timesheet afterwards.
The app or the phone call, which is better?+
Whichever you will actually do reliably. The app is faster and shows your hours as they accrue. Calling from the home landline needs no smartphone and no data, and is the right choice if signal is poor.
What if I forget to clock in?+
Submit the EVV correction form as soon as you notice, or call us. Missed entries can be corrected before the weekly approval closes. Do not guess and do not clock in retroactively for a whole week: that is what causes pay to be held.
What if my phone has no signal at the house?+
Use the landline option, or clock in through the app once you have signal and then submit the EVV correction form with the actual shift times so the record is fixed properly.
Does EVV track my location all day?+
No. It confirms the visit location at clock-in and clock-out. It is not a tracker and it is not running between shifts.
Who checks the hours?+
The consumer, as the employer, confirms them each week. That review is the last chance to catch a mistake before payroll, which is why doing it early in the week matters.